Communications Compliance

These Communications Compliance terms are part of the Wynlo Terms of Service and govern every use of Wynlo’s calling features — the dialer, provisioned phone numbers, AI-assisted and AI-conducted calls, and recording and transcription features (together, “Communications Features”). They exist because outbound calling is heavily regulated, and because responsibility has to be allocated clearly between you and Wynlo.

1. You are the seller and caller of record

Calls you place or initiate through Wynlo are made for your business, to your contacts, under your direction. For every legal purpose between you and Wynlo, you are the seller, telemarketer, and caller of record for your campaigns. Wynlo supplies the technology.

2. Consent

You must have legally sufficient permission to contact every person you call through Wynlo, in the form the law requires for the type of call you are making. In particular, telemarketing calls made with an artificial or AI-generated voice generally require the called party’s prior express written consent under the Telephone Consumer Protection Act and FCC rules — consent that identifies the seller authorized to call, covers automated or artificial-voice calls, and was given by the person at the number you are calling. Some states impose their own, stricter consent standards.

• You must obtain that consent before calling. Purchasing a lead does not by itself create consent; the consent must genuinely cover you and the kind of call you place.
• You must keep the evidence. Maintain records sufficient to demonstrate consent for the contacts you call — such as the source, the consent language presented, and when and how it was captured — and retain them for as long as claims could arise.
• You must produce it on request. If Wynlo receives a complaint, a legal demand, or has reason to question a list, you agree to provide your supporting consent records promptly upon request, and Wynlo may pause the affected calling while a genuine question is resolved.
• Your statements about consent are material. Wynlo relies on your representations about your lists and consent; false representations are grounds for suspension or termination.

3. Opt-out, revocation, and do-not-call

Recipients may revoke consent or request not to be contacted at any time, by any reasonable means. Wynlo customers are required to honor valid opt-out and do-not-call requests promptly and must not knowingly continue communications after consent has been revoked. This includes requests made during a call (“stop calling,” “take me off your list”), and it includes not re-importing or re-adding a contact to circumvent a request. Federal rules require honoring revocations within a short statutory window; treat every request as effective immediately. You are also responsible for respecting the National Do Not Call Registry and applicable state do-not-call lists for calls that require it, and for maintaining your own internal do-not-call practices as federal rules require of sellers.

4. Calling restrictions

• Calling hours. Federal rules restrict telephone solicitations to 8 a.m.–9 p.m. at the called party’s location, and some states are stricter. You are responsible for placing calls only within lawful hours for the person being called.
• Identification. Telemarketing calls must identify the business responsible for the call, and artificial-voice calls carry additional identification and opt-out requirements under FCC rules. You are responsible for ensuring your campaigns meet the identification requirements that apply to them.
• State rules. Some states impose call-frequency limits, registration requirements, or restrict automated calling more strictly than federal law — a small number effectively prohibit artificial-voice solicitation calls. You are responsible for knowing where your leads are and calling lawfully in each state, and for excluding states where your calling method is not permitted.

5. Recording, monitoring, and transcription

Communications Features can record, monitor, and transcribe calls. Call recording and interception laws vary by state — a number of states require the consent of every participant. You are responsible for providing any legally required notice and obtaining any legally required consent before using recording, monitoring, or transcription features on a call, based on the states involved. If a participant declines, do not record that call.

6. Prohibited campaigns

In addition to the Acceptable Use Policy, you must not use Communications Features for:

• calls to numbers for which you lack the legally required consent, or lists that are scraped, or purchased without lawful calling rights;
• deceptive campaigns, including misrepresenting who is calling, implying government, lender, or carrier affiliation that does not exist, or manufacturing false urgency about an “existing file” or obligation;
• harassment, repeated calls intended to annoy, or continuing contact after a request to stop;
• emergency services, or any unlawful purpose.

7. Cooperation, records, and enforcement

You agree to cooperate promptly with compliance inquiries related to your campaigns — including producing consent records and campaign information when Wynlo, a carrier partner, or a regulator raises a legitimate question — and to preserve relevant records when a dispute arises. Wynlo may suspend Communications Features, or an account, where use appears abusive or unlawful, where complaints or legal demands indicate a problem, or where representations made under this document prove false.

8. No safe harbor

Wynlo builds its calling features to support lawful use, and continues to invest in compliance functionality. Nevertheless: Wynlo’s features, documentation, and guidance do not constitute legal advice, do not guarantee compliance with any law, and do not create a safe harbor. You remain responsible for your campaigns, and Wynlo remains responsible for what it operates. Where laws impose duties directly on the operator of calling infrastructure, nothing in this document purports to contract those duties away.